Sales & Business Productivity

Deeply Customizable Workflows – Automate sales & business process as per your customer life cycle from first point of contact to closing the deal to support. Automation incorporates all aspects, including communications, knowledge base, and time management.

Insights and pulse – Be on top of every deal with custom reports created as per your preference. Get visibility, stats and conformance across all the sales activities like lead pipeline, sales rep performance, lead sourcing, customer engagement, etc.

One Click Personalisation – Send bulk/ mass emails and SMS with personalised text and signatures. All this within 5 minutes with our dynamic bulk communications wizards. Dynamic multimedia email signatures are of course included.

Create a goal oriented plan for your sales reps and your teams. Track your team’s progression with weekly or monthly goals via our Dashboards. Get historical data for your team to find out activities they’re getting stuck on and what they’re nailing.

Auto lead creation and update. No manual data entry to keep the lead info updated with communications, events, and digital activities. With AI enabled automation, you get rich lead insights.

Real time answers and insights with a few mouse clicks – that’s are Intellisearch. Makes status reports obsolete. Search, filter, analyze leads in consolidated manner across your entire database. Deep dive into leads with specific parameters and sales people/teams that you want to focus on.

Voice services for your business whether you’re running a single office, a multi-location, worldwide company or a contact center. Our features include such sophisticated and easy to administer features as call routing, queues, ACD, agent management, IVRs, etc.

Advanced speech recognition (ASR) integrated into MetroLeads with text to speech (TTS) enabling voice apps to speak, collect, update and process events and customer data from within our platform. No other platforms offers these services at our price points.

Enterprise calendaring built-in with easy integration via CalDav. Access your MetroLeads calendar via third party apps, your mobile devices and within MetroLeads. Automation tie in as with all MetroLeads communication services.

Set follow up tasks, track your progress, get reminded about upcoming tasks and highlight overdue tasks. Automate follow ups around all the important events across lead journey. Be on top of your game.

Leverage which mediums are serving you the best. We track new lead sourcing from you company page, third party sites, campaigns, via phone, email and/or text. You can tailor you engagement at first point of contact whether it be voice, text, email or in person. ML covers all your bases.

Do not miss out on valuable conversations with clients. All of the customer exchanges through various mediums right from your mobile phones to company numbers, SMSs, emails are updated in one single place along a time line so you have all the relevant information while talking to the customer at any given point.